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Customer Experience

Every customer matters. Leverage SAP’s customer-focused toolsets to engage with your customers and equip your sales team with the critical functionality they need to grow your business.

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With SAP Customer Experience (CX) suite, engage your customers intelligently and deliver a seamless buying experience.

Many companies have chosen tools from various SAP CX and CRM suites to understand customer needs and behaviors and track trends across diverse segments to optimize reach.

ITR has been a part of implementing and supporting dozens of integration scenarios which leverage 3rd party CRM components, including Salesforce. As companies choose to augment their core SAP ECC SD/MM modules with non-SAP tools, ITR can assist to design, deliver, stabilize and support a variety of customer management tool deployments.

Case study

COMDATA Payment File Creation in the Oil Industry

The client had to do multiple payment runs tied to a massive dataset in order to generate files, and policy restrictions prohibited direct access. Learn how ITR used COMDATA payment solutions for card payments in oil and gas industry.

Industry Solutions

Public Sector

Manufacturing

Oil & Gas

Food & Beverage

Pharma & Life Sciences

Retail & Services

Get The ITR Advantage

Experience Led & Outcome Focused

Harnessing greater value from your SAP investments

Transparent & Collaborative

Working cohesively to achieve the common goals

Prioritizing Customer Satisfaction

Customizing SAP solutions to meet your business specifics

People • Process • Potential

Proven & Trusted Delivery

Decades of expertise in SAP
implementation and support services

Remote or On-site

Offering multiple models to meet your business needs

Get The ITR Advantage

Experience Led & Outcome Focused

Harnessing greater value from your SAP investments

Transparent & Collaborative

Working cohesively to achieve the common goals

Proven & Trusted Delivery

Decades of expertise in SAP
implementation and support services

Prioritizing Customer Satisfaction

Customizing SAP solutions to meet
your business specifics

Remote or On-site

Offering multiple models to meet your business needs

People • Process • Potential