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Support Services
AMS – Application Management Services
Our AMS model helps you to spend less time managing your SAP environment and focus more on your core business competencies. Partner with us to run your SAP applications efficiently.
Are you facing any of the following?
- Demotivated Employees by having to do support work on a regular basis
- Difficulty in retaining employees because of the support tasks and work not challenging enough?
- Support cost takes more than 60% of your IT budget
Services offered by ITR
| AMS Add-On | AMS Total | |
| Need | Augmented Resources in addition to the existing Internal support team | Core Team for SAP support by ITR |
| Resources | Shared resource model depending on the need | Dedicated resources |
| Scope | Keep the lights on (BAU) in the given areas of support | Proactive monitoring and maintenance efforts. Provides Continuous Improvement |
| KT | 2-3 weeks | 6-8 weeks |
| Ownership | Client | ITR |
| SLA | Limited scope | Complete SLA with KPI defined |
| Benefits | Optimize $ spent and extend work window coverage to 24/7 | Lower TCO, enables uptime, knowledge base for proactive ticket resolution |
Why ITR for AMS:
- Delivery Team with extensive AMS support experience
- Flexible delivery models: Onsite, Offsite, Offshore and Hybrid
- 24*7 Helpdesk support for addressing issues in Technical and Functional modules
- Qualified, experienced Resource pool for Shared services
ADHOC / Portal
Testing