|
AMS Add-On |
AMS Total |
Need |
Augmented Resources in addition to the existing Internal support team |
Core Team for SAP support by ITR |
Resources |
Shared resource model depending on the need |
Dedicated resources |
Scope |
Keep the lights on (BAU) in the given areas of support |
Proactive monitoring and maintenance efforts. Provides Continuous Improvement |
KT |
2-3 weeks |
6-8 weeks |
Ownership |
Client |
ITR |
SLA |
Limited scope |
Complete SLA with KPI defined |
Benefits |
Optimize $ spent and extend work window coverage to 24/7 |
Lower TCO, enables uptime, knowledge base for proactive ticket resolution |