Support Services

ADHOC / Portal

Web-based secure interface to raise and track tickets with automated email alerts
Log your requirements and issues for support after a one-time registration of your organization
Where necessary, NDA (Non-Disclosure Agreement) could be signed first to assure protection of your interests
Support through discussions with SAP User, Screen-sharing or simulating the issues in test systems
For general requests we could also develop solutions in our SAP System and transfer to your system
Built-in workflow to seek approvals (in case the work estimate exceeds preset / pre-approved hours as per your agreement), to get additional information from SAP users and to get confirmation of solutions
All correspondence, file attachments and approvals are tracked by each ticket in the support portal
We can take up New requirements and Mini Projects to enhance the functionality during Organizational or Business changes

No long-term contract / agreement
No minimum usage commitment
No upfront costs
Access to SAP specialists, including Niche areas, within the shortest time
Reduction in operating expenses and focus on business critical activities
Offer of a platform for customers to interact and resolve any of their issues without the hassle of contracts. Our Subject Matters Experts (SMEs) are available round-the-clock to support any issues our customers may have.
Great reduction in the timeline to solve any open tickets by remotely logging in and correcting functionality errors

Pool of Subject Matter Experts in all modules of SAP with an average experience of 15 years
Skilled experts in Supply Chain, HANA, BW and BO systems
SMEs available in Multiple locations / Time zones, to support our client in the shortest possible time
24x7 SME support available on need basis
SMEs can be deputed to your premises for specific requests

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