Support Services

ITR is equipped to provide support services for your existing SAP products. The dynamic needs of the market and business solutions require constant change and upgrading to meet these needs and demands. Once a product is applied, it needs to meet the relevant business practices and demands over a period of time. ITR specializes in providing Post go-live support to customers. Our unique and proven offsite support model provides our customers the most cost effective way of managing their SAP system.The Offsite SAP Support team comprises of functional & technical consultants who have prior multiple vertical and industry experience. 

The uniqueness in providing off-site support within the shores of the United States gives the advantage of reacting to your needs in the same time zone and effective support for your critical applications.

Our Support services include

  • Setting up of Helpdesk and SLA for ticket handling
  • Choosing and Setting up of Appropriate Ticketing Tools
  • Functional Enhancement
  • Technical Enhancement which includes Performance tuning and Bug Fixing
  • Basis Support
  • Shared Services

ITR provides complete support system at lower costs without creating a burden of the entire cost on the company. Even at lower costs we do not compromise on quality, delivering optimum results at all times. Our team spends time to understand your SAP environment, thereby providing cost effective and functional solutions that work for your business.We have multiple models to choose from to form your SAP support team. Please feel free to contact us for more information and choices on the support options.

To learn more about our Support Services pls. call +1 630 428 9700 or fill our the inquiry form here

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