SAP Application Management Services
ITR’s SAP AMS services are designed to enhance the overall performance of the company. Our experienced SAP Consultants will work in conjunction with client’s IT team to achieve success. We offer complete SAP support services for SAP ECC and R/3 application support functions on a 24 x 7 x 365 – any time zone.
With dedicated support centres in US and India we are able to offer comprehensive SAP support services for upgrade, solution enhancement, techincal upgrade and post go-live technical support. Our regular SAP services include Data Archiving, SAP NetWeaver, Sybase Adoption and implementation. Our services include, Help Desk Support, Functional and Technical Support and SAP System Admin and Monitoring support.
- Incident management
- On-Call Application User Help Services
- SAP Technical and Functional Support
- Knowledge Extension and Mentoring Services
- Year-End Updates for 1099 and W2 Reporting
- Long-Term or Medium Term Staff Augmentation
- Regular and After Hours Support
Our AMS is tailored to specific customer requirements and extends your in-house team with knowledge resources that have great SAP depth and breadth. Our round the clock offshore office in India provides support to clients all over the globe.
Our experts become completely familiar with your business processes, configurations, end user traits, customizations, interfaces, and extensions for which you need SAP support. We deliver AMS specific to what you require, where and when you need it.
We have developed inhouse ticketing tool, which allows for near real-time status updates to your issues. Our inhouse tool also has an escalation matrix behind our issue-tracking tool that guarantees response from an appropriately skilled resource. Our issue reporting capabilities are in line with the best of breeds whereby we show our clients how we meet our SLA metrics effectively. This ensures we are meeting your expectations, and better yet, meeting your users’ expectations.
To learn more about our Application Management Services pls. call +1 630 428 9700 or fill our the inquiry form here