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Support Services

ADHOC / Portal

ITR ADHOC / On-demand SAP Support

Mode of Support
  • Web-based secure interface to raise and track tickets with automated email alerts
  • Log your requirements and issues for support after a one-time registration of your organization
  • Where necessary, NDA (Non-Disclosure Agreement) could be signed first to assure protection of your interests
  • Support through discussions with SAP User, Screen-sharing or simulating the issues in test systems
  • For general requests we could also develop solutions in our SAP System and transfer to your system
  • Built-in workflow to seek approvals (in case the work estimate exceeds preset / pre-approved hours as per your agreement), to get additional information from SAP users and to get confirmation of solutions
  • All correspondence, file attachments and approvals are tracked by each ticket in the support portal
  • We can take up New requirements and Mini Projects to enhance the functionality during Organizational or Business changes
The Differentiator
  • No long-term contract / agreement
  • No minimum usage commitment
  • No upfront costs
  • Access to SAP specialists, including Niche areas, within the shortest time
  • Reduction in operating expenses and focus on business critical activities
  • Offer of a platform for customers to interact and resolve any of their issues without the hassle of contracts. Our Subject Matters Experts (SMEs) are available round-the-clock to support any issues our customers may have.
  • Great reduction in the timeline to solve any open tickets by remotely logging in and correcting functionality errors
Our SMEs
  • Pool of Subject Matter Experts in all modules of SAP with an average experience of 15 years
  • Skilled experts in Supply Chain, HANA, BW and BO systems
  • SMEs available in Multiple locations / Time zones, to support our client in the shortest possible time
  • 24x7 SME support available on need basis
  • SMEs can be deputed to your premises for specific requests
High-level Process flow
  • One Time Registration and establishing relationship
  • Log Issues / New requirements
  • Work Estimate's
  • Approval of estimate (no approval if within pre-approved hour limit)
  • Interaction with the SAP user
  • Provide solution
  • Sign-off the solution by user
  • Invoice and payment
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